Warning
If you wish to control your Somfy RTS motorized gate via radio from the monitor, you must register the radio control before installing the monitor (the monitor must then be linked to the motorized gate through its power supply) or activate the button on the motorized gate, depending on the model.
Refer to the Registration of the motorized gate in the monitor's memory FAQ.
Recommendation
Avoid installing the camera facing a light source. Visitor images be unsatisfactory. We recommend installing the outdoor panel at a height of approximately 1.60 m.
Yes, the monitor is equipped with a Radio Technology Somfy (RTS) transmitter. It's compatible only with devices equipped with Radio Technology Somfy (RTS).
Press the touch-screen button corresponding to the location of the first device to be added.
Unless contraindicated, you will then need to verify each step in order to move on to the next.
Choose the icon which represents the product to be added:
Press the PROG button for 3 seconds on an RTS transmitter already paired with this product. The product should respond. Refer to the product manual if it's a gate or garage door control.
Press the touch-screen key corresponding to the arrow to pair the monitor with the product and proceed to the next step.
Press the touch-screen corresponding to the arrow to go back.
Press the touch-screen buttons corresponding to the commands and check the paired product's response.
If the carrier product responds correctly, press the touch-screen confirmation key .
If the carrier product does not respond, press the touch-screen non-confirmation key to repeat the previous steps.
If you pressed , the paired product is displayed on the right side of the home screen.
Repeat as many times as necessary to pair all RTS products to the V®350 monitor.
For more details, please refer to the "Add a 3-button remote control" paragraph in your SOMFY motorization manual.
The icon flashes, the bell rings, and when a visitor presses the call button on the outdoor panel on the screen, their photo is displayed.
Note: If the occupant does not answer the call, the monitor saves the visitor's photo before it stops ringing. To accept the call, press the "communication" icon :
The icon stays lit throughout the call. To end the communication, either press it again, open the gate or activate the electric lock.
Note: if no action is taken, the maximum duration of the call is two minutes.
The microphone on the indoor monitor and the loudspeaker on the outdoor panel are activated only after the call has been accepted. During the call, you can:
Note: the banner on the right displays the RTS products that have been paired with the monitor.
Select the equipment by clicking on the touch-screen button to the right of the corresponding icon:
Select the action to be taken (open/close, up/down or on/off) or click on the touch-screen button next to the arrow to return to the RTS product list.
When a visitor rings your video phone in your absence, a picture is taken. The icon on the monitor will then flash to let you know of their presence. .
To view it, click on the icon .
To view the photos in the memory, whether they were taken in your absence or manually, press the icon. The following screen appears:
Note: In the yellow area at the top left, X/XX indicates the number of the new photo and the number of photos not viewed. The blue area at the bottom left shows the date and time of the displayed photo.
All unseen photos are surrounded by a yellow frame.
From this screen, you can:
Note: After beginning to scroll through the photos, the arrow takes you to the previous photo and the arrow to the next photo.
Note: Press the touch-screen button to finalize the action.
Note: Press the Home touch-screen button to return to the Home screen.
To change the initial settings or add additional settings, press the yellow button on the right side of the monitor:
For grouped control, you can add products similar to those already paired on the same channel (a second roller shutter, for example).
To do so, press the yellow button on the side of the monitor, then select "Register a group of RTS products".
Select the channel on which you'd like to add an RTS device and confirm.
If the device responds correctly, press the touch-screen confirmation key .
If the device does not respond, press the touch-screen non-confirmation key to repeat the previous steps.
If you pressed , the home screen appears, and the group to which the product has been added shows the number of paired products.
You can delete a product or group of products.
Note: if you wish to delete a product from a group, you must delete the group and then again pair the product(s) you want to control with the monitor.
Yes, you can set the activation time. By default, the time is set to 2 seconds, but there is also a setting for 5 and 10 seconds.
To select either, press the yellow button on the side of the monitor, then select "Electric Strike Activation Time".
A transfer is only available if a micro SD card (maximum 32 GB) has been installed beforehand.
To do so, press the yellow button on the side of the monitor and select "Photo Transfer".
Press the touch-screen confirmation key . When "100%" appears in the yellow area at the bottom of the screen, the transfer is complete.
Press the "cross" touch-screen key to return to the settings screen or the home key to return to the home screen.
Note: Photos are not erased from the monitor. To erase the photos, see the article on managing photos in the V350's memory.
To adjust the volume of the outdoor panel speaker, use the provided screwdriver to turn the knob on the back:
A beep sounds when the call button is pressed.
To remove this beep or turn it back on, press and hold the call button for 5 seconds until you hear the status confirmation beep.
It all depends on the distance between the outdoor panel and the monitor :
We do not recommend the use of a telephone cable, as it's too small and may lead to malfunctions.
If there's a second monitor
If you install a second monitor, it should not be placed more than 50 meters from the first one. They need to be connected by two wires, 0.5mm² minimum.
You can connect a second monitor
It should not be placed further than 50 meters from the first one.
The two monitors need to be connected by two wires, 0.5mm² minimum.
If you must use junction boxes to wire your videophone, use no more than two boxes between the outdoor panel and the monitor, and no more than one box between the monitor and the AC power supply.
If the video image does not appear during a call on the V350, you'll need to perform a test on the equipment. To do so, set the outdoor panel next to the monitor.
To connect them, you can use two 0.5mm² electrical wires. A short length is sufficient for this test (less than one meter).
If the crackling stops, it's a local problem. Verify the following:
For other cases and if the equipment continues with this error, contact Somfy's consumer service.
If you notice flickering when using the V350, then you'll need to perform a test on the equipment. To do so, you need to place the outdoor panel next to the monitor.
To connect it, you can use two 0.5mm² wires. A short length is sufficient for this test (less than one meter).
If you notice that the ringer stops working when using the V350, you'll need to run a test on the equipment. To do so, you'll need to place the outdoor panel next to the monitor.
To connect it, you can use two 5mm² electrical wires. A short length is sufficient for this test (less than one meter).
If the ringing is restored, it's a local problem. Verify the following:
The V350 connects to a 12V strike plate with 800 mA maximum.
We were able to test the compatibility of the following strike plates:
No, all our video door phones are compatible with motors from other brands featuring a dry contact input.
Yes, the motorisation will be wired-controlled through the dry contact input.
To select a video door phone model that’s right for you, decide which features seem most important to you:
1. Image quality. Except for the V100, all our models have 7-inch screens. Certain models also come with a wide-angle camera for easily recognising your visitors.
2. A programmable touchscreen interface for the interior monitor. V500 offers an intuitive interface with touchscreen.
3. Visits history mode. Would you like to save the photos taken by your videophone? This will enable you to see who rang when you were away.
4. Multi-unit management. Several more buttons can be added to the outside intercom for extra units. This configuration is available with the VsystemPro range.
5. A badge reader or keypad module. Built into the call panel, the reader makes opening the gate easier. Available with the Vsystem PRO range.
The points to check before selecting a video door phone: 1. What is the distance between the interior monitor and the outside intercom? It shouldn’t be more than 100 to 150 meters away (up to 250m for VSystem Pro range) for the system to work. 2. Is there a power supply near the interior monitor? 3. Are two wires available to connect the monitor to the outside intercom? The wire gauge must be verified for the model selected and the distance. 4. Is there wiring connecting the outside intercom to the gate's motorised system and/or the electric latch release?