The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "this Wi-Fi network was not found".
1. Positioning the Link
Check that the Link is correctly positioned to connect via Wi-Fi to the Internet Box (or to the Wi-Fi router). Follow our Link advanced positioning advice if necessary.
2. Wi-Fi connection
a. Make sure your phone is well connected to your box's Wi-Fi and that you can browse the Internet well. Otherwise, please restart your Internet Box.
b. Please note, for its Wi-Fi connection, the Link Advanced does not support the following elements:
Note: Prefer WPA2 psk AES security mode
c. Make sure that the Wi-Fi channel used by the Internet Box is not saturated
If many Wi-Fi are present around your home, it is possible that the channel used by your Internet Box is saturated. It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We advise you first to switch your Wi-Fi channel to auto if it is not set this way.
d. Certain special cases can also prevent the correct installation of the Link Advanced:
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "No Internet connection"
Make sure Wi-Fi is enabled on your box or router. You can check using equipment already installed in your home and working on Wi-Fi.
If the Wi-Fi connection remains unreachable, contact your Internet service provider.
You can also change the Wi-Fi network by clicking on change Wi-Fi.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "No Link Advanced has been detected".
Check that the Link is plugged directly into a wall socket and that it lights up (fixed or flashing). If it does not light up, make sure the plug is firmly seated in the Link Advanced port. You should hear a “click” when plugging in.
Make sure you have installed Link Advanced within Wi-Fi range of your Box/router.
Also make sure that the Link Advanced is correctly positioned. It should be straight and not lying down.
Make sure the LEDs are flashing blue one after the other.
If at least one LED is on, then the Link Advanced must be reset:
Simultaneously press the reset button (near the battery compartment) and the button located above your Link Advanced for 4 seconds.
After taking these indications into account, try again.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Your Link Advanced failed to install".
When you are confronted with this message, retry the installation in a moment.
If despite everything you are unable to install it, then contact our after-sales service.
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "Your telephone was unable to communicate with the Link Advanced".
Make sure Bluetooth is enabled on your phone. If it is activated, deactivate it, then reactivate it and start the installation procedure again.
Make sure your phone is within Bluetooth range of your Link Advanced. To do this, carry out the installation with the two elements close to each other.
If despite the manipulations, the situation persists, we invite you to contact your after-sales service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Update failed"
The Link Advanced update can take up to 20 minutes. This message is displayed when the time limit is exceeded. Before restarting the installation:
At this point, two possibilities:
Whichever choice you make, follow the instructions on your screen.
The Link Advanced then manages to install itself.
1. Try again
I chose "try again", and I get the error message "There is a problem preventing you from updating your Link Advanced"
If the retry procedure does not succeed and you are prompted with the message: A problem is preventing you from updating your Link Advanced
You must then manually uninstall the Link Advanced as follows:
You can now resume the installation taking into account the previous recommendations on the position of the Link Advanced.
2. Give up
I chose "abort", and I get the error message "There is a problem preventing the installation of your Link Advanced from quitting".
If the retry procedure does not succeed and announces the message: A problem prevents you from quitting the installation of your Link Advanced You must then manually uninstall the Link Advanced as follows:
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "Insufficient GSM mobile network quality"
If this message appears, it is because at the location chosen for the Advanced Link, the GSM network is insufficient.
We advise you to move it, bringing it closer to an opening in particular. Then try again.
Note that you can also add an external GSM antenna to increase its signal.
Find the antenna on our Somfy store.
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "No GSM mobile network found".
The GSM installation is confronted with the reception of a non-existent signal. Check that the installation is done in one of the countries supported by the GSM network coverage.
If the country is still on the list, it is likely that you are in a white area.
Without GSM network coverage, installation and operation must then be done via Wi-Fi.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Problem on the modem".
If despite several attempts, you are still confronted with this message, we invite you to contact your after-sales service.
When you encounter this message, try again.
If the message persists, close the application and try again later.
If despite your manipulations the situation remains unchanged, we invite you to contact your after-sales service.
This message can have multiple origins linked to your internet connexion:
Start installing the keyboard in your Somfy Protect application. When you arrive on the screen below:
The keys in the right column will flash and the installation will continue.
For safety reason, the keypad locks after 3 successive incorrect code attempts for 3 minutes.
To unlock it immediately, activate or deactivate your alarm using a badge or your app.
The purpose of this setting is to warn you when your Link Advanced is moved.
The thief, thinking to disable your surveillance system by damaging the Link Advanced, unknowingly triggers a self-protection alert. This has the effect of informing you that he has entered in your home.
Depending on the activation status of your Somfy Home Alarm Advanced, the behavior differs: System activated
The siren is immediate and sounds for 3 minutes. On the Somfy Protect application, the message appears in red on the home page. The owner receives an email, an SMS and a push. The community receives an email and a push. The event is registered in the activity stream.
System off or in night mode The siren emits a single “ding”, the owner receives a push and the event is registered in the activity stream.
My Link Advanced regularly loses connection with the GSM. In order to be able to stabilize it, we suggest that you:
If the situation persists, the Link Advanced is faced with a weak GSM network in your home, we advise you to switch your installation to Wi-Fi.
To do so, you must:
Note: The subscription can be terminated at any time free of charge.
Despite the execution of the security scenario, one of your Somfy io / RTS devices no longer reacts.
The equipment is on limit of the radio range. First, test the radio range via the Somfy Protect application from:
If the roller shutter does not react, we recommend that you first delete it and try a new pairing via the feature: Add equipment > Roller shutter.
The Link Advanced is equipped with a backup battery and batteries allowing it to last up to 14 days during a mains failure.
In order to save power, the scenarios are not operational during such an event. The priority then being to ensure the operation of safety equipment.
You pressed the prog button on your remote control, this had the effect of opening the motor of your roller shutter in configuration, don't worry, this situation is temporary, it can last up to 8 minutes.
If you need to shorten this delay, press the prog button on your remote again.
You are unable to associate a cover with your Link Advanced and encounter the following message: "Radio range problem".
If you encounter this message, your Link Advanced is too far from your IO / RTS equipment.
To successfully associate it, you must move the Link Advanced to bring it closer to your Somfy IO / RTS equipment that is too far away.
However, make sure that your Link Advanced remains in a central position so that it does not lose communication with its Somfy Protect equipment.
A. What happens if my Link Advanced no longer has access to the Wi-Fi network?
If your Wi-Fi is unavailable, Somfy Home Alarm Advanced remains functional locally. This means that your home remains protected and that the IntelliTAGs, the motion detectors will be able to trigger an alert and sound the sirens. Only control via the application is non-functional, as is the presence display. Your system can then be activated or deactivated via badges or keypad.
GSM backup network
During the first five years of your installation, subscription to the GSM emergency network is offered to you in the European Union zone. Thus, in the event of a break in your Wi-Fi, the GSM emergency network takes over (subject to network coverage), on the transmission of alerts.
You will thus be able to receive the following alerts (provided that the Link Advanced battery is connected):
B. What happens if my Link Advanced no longer has access to the GSM network?
If the GSM network is unavailable, Somfy Home Alarm Advanced remains functional locally. This means that your home remains protected and that IntelliTAGs, motion detectors will be able to trigger an alert and sound the sirens. Only control via the application is not functional.
Your system can then be activated or deactivated via badges or keypad.
In addition, due to the lack of communication with the Somfy Protect servers, the reception of alerts and the display of presence are not available.
1- DOWNLOAD THE QR-CODE
Go to the "Settings" menu, then select "Apple HomeKit" in your Somfy Protect application. Then press the product listed on this screen and the HomeKit association code will appear.
You can download the code and it will then be saved in your photo gallery. You can then print the HomeKit link code or display it on another screen in order to install your camera with HomeKit.
2- OPEN THE HOME APP
Please note that you must be connected to the wireless network you want to install your camera on.
You must also have an iOS version equal to or higher than version 11.3.
3- ADD AN ACCESSORY
If this is the first time you’ve installed HomeKit accessories at this location, click on “Add Accessory” at the bottom of the screen.
If you’ve already installed HomeKit accessories at this location, click on the top right of the screen, then on “Add an accessory” at the bottom of the next screen.
4- SCAN THE QR-CODE AND WAIT FOR THE ACCESSORY TO BE INSTALLED
The Somfy Indoor Camera is automatically detected and installed.
5- ADD OF THREE SERVICES
Three services, which you can rename, will be added to your HomeKit installation:
To control these features separately, you can choose to display them as separate tiles by clicking "Show as separate tiles" in the camera settings.
6- THE CAMERA IS NOW INSTALLED
If you remove the camera from the Somfy Protect app, the camera will disappear from the app and you will no longer be able to control it. You will then once more be able to install it using Somfy Protect.
Note: If the camera was also installed on the Home app, it will also be deleted in that app and all your settings will be lost.to work through this app and all your settings will remain unchanged.
You can control you alarm system threw the Somfy Protect widget.
Follow the link below to know how to install a widget on Androïd:
https://support.google.com/android/answer/9450271?hl=en
You will find the same functionnality of your Somfy protect app dashboard.
For Home Alarm, Home Alarm Advanced, Somfy One, One+ (with accessories):
For Somfy Indoor Camera, Somfy Outdoor Camera, Somfy One, One+ (without accessories):
What is done through the widget it automatically synchronized with your Somfy Protect app and vice versa.
The widget can't display the alarm statu. All action made threw the widget will be confirm with a notification push.
You can only pilot the selected site on your Somfy Protect app.
In some countries, the law prohibited the trigerring of a Siren for more than 3 minutes. That is why our systems stop to ring after 3 minutes.
Notice that you can choose if the siren should ring immediatly or after a pre-alarm period. You will find more information on the link below:
How to activate the instant alarm?
In case of confirmed alert:
You do not have to stop the siren yourself. Also, by letting the siren stop on its own, you keep your system armed.
In case of wrong alert:
You can of course immediately stop the siren by pressing the "OFF" button on the badge or app.
The installation of the Link Advanced does not succeed, you are blocked, because it seems already installed.
1. My Link is already associatet to my account but on another site.
You have to verify if the Link is not present on another site. From the home page of the Somfy Protect app click on the arrow at the top. You can select all sites linked to your account from this menu.
Delete the useless site to keep only the site with your Link, then continue your installation.
2. I have got several e-mail adress and I am not using the right one.
You are not connected to the right account on the Somfy Protect app and your are trying to install your equipments. The Link is already installed, that is why you encounter this message.
3. You encounter this message at your first installation.
Your Link Advanced is new and you try to install it but you encounter this message. Contact your after-sale service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "a problem prevents the installation of your Link Advanced. Contact your after-sale service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "the password is incorrect".
When you are asked for your Wi-Fi network password, be careful not to make any mistakes: it may, for example, contain lowercase and uppercase letters that have not been respected. It must be filled in identically.
It may be that you use multiple email addresses, and when you try to log on, the app indicates that no elements are installed.
The Link Advanced can be installed using GSM only in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Martinique, Mayotte, La Réunion, and Saint Martin), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden.
If your country does not appear on the list, your Link Advanced must be installed using Wi-Fi.
If your Link Advanced is installed in GSM, and you want to complete your system with our range of indoor and outdoor cameras, you must have a Wi-Fi Internet connection.
All of our cameras are connected and can be controlled remotely.
To learn more about the Somfy Indoor Camera :
Somfy Indoor Camera
To learn more about the Somfy Outdoor Camera :
Somfy Outdoor Camera
System LED
The Link Advanced is using the battery :
The Link Advanced is using batteries :
This feature is compatible only with the Link Advanced. Moreover, it is accessible only if Somfy devices with IO/RTS technology have been paired (associated) with your Link Advanced.
To begin with, only non-smart home installations (TaHoma v2, Nina) can pair roller shutters through the Somfy Protect app. Only remotes that operate roller shutter motors locally can be paired with the Link Advanced.
The purpose of the Security Scenarios feature is to let you, the Somfy solutions user, define scenarios and match them to IO/RTS shutter equipment.
It is possible to set up 4 different types of scenarios, each related to an action on your Link Advanced:
This feature is compatible only with the Link Advanced.
Using the scenarios feature (What is a security scenario?), you can pair your Somfy equipment to your Link Advanced.
By using scenarios, you can automate actions on your Somfy Home Alarm Advanced security system, reducing the number of routine actions.
Once a security scenario is configured, a switch appears in front of it. To deactivate the scenario, simply move the switch to the OFF position; it will turn gray.
Turn it to the ON position to reactivate it.
Without a key fob, this feature relies on your phone's geolocation. The GPS is used to determine when you leave or return home. However, the feature has certain limitations:
You can control your security system via your Apple Watch.
Your Apple Watch must have at least OS version 3.
The Link Advanced is the system's "brain." It connects all the other elements of Somfy Home Alarm Advanced to the internet.
In the event of a power outage, Somfy Home Alarm Advanced keeps working, thanks to its built-in and disposable batteries.
The indoor keypad allows the user, loved ones, and other individuals to gain access to the home. This unique code (4–6 characters) is used to activate and deactivate monitoring.
The keypad may be attached to the wall using 3M adhesive (pre-installed on the product), screwed in (screws and anchors not included), or placed on a piece of furniture (pads included).
The recommended placement is near the Link Advanced and close to the most frequently used entry door.
The GSM installation of the Link Advanced ends with a subscription to the GSM network.
Without a subscription, the Link Advanced automatically switches into disconnect mode and cannot communicate with the Somfy servers. Only local operations can continue.
A subscription to the GSM service is therefore necessary.
If you do not want to use the Link Advanced in GSM mode, you must:
Note: The subscription can be canceled at any time, at no cost.
When you choose to install and manage your Link Advanced using a GSM network, a subscription to the GSM network is required.
The GSM service subscription has no time commitment and can be canceled at any time, at no cost.
In the absence of a GSM subscription, a Link Advanced that was initially installed via GSM will be disconnected. You will not receive any further information. Only local operations will continue.
You can either:
To change the keypad code in the Somfy Protect app:
Note: If you have multiple keypads at your location, this code change affects all associated keypads.
The purpose of the keypad is to activate and deactivate your security system.
It uses a single code for all users, no matter how many keypads are in use at the location
The Link Advanced uses backup built-in and disposable batteries, ensuring 14 days of system security in the event of a power outage. It is the user's responsibility to check the disposable batteries. They must be new and should be changed after any power outage lasting more than 12 hours.
Note: Link cannot work with its built-in battery alone; disposable batteries are required.
The Link Advanced is the keystone of Somfy Home Alarm Advanced. Installing the Link Advanced is the first step in any Somfy Home Alarm Advanced installation. It is installed only from the Somfy Protect mobile app.
The Link Advanced must be installed first. It is installed only from the Somfy Protect mobile app.