Why am I not detected during the detection test?

You encountered problems during the detection test. First check that:

• You properly followed the positioning guidelines
• You have the detection side of your motion sensor properly facing the zone being protected
• You are within range during the test
• Your smartphone is connected to the Internet during the test
• Your Link or Somfy One / One+ is plugged-in and connected to the Internet

If none of these solutions resolves the problem, we invite you to contact us directly.