What to do if the ringer stops working while using your V350?

If you notice that the ringer stops working when using the V350, you'll need to run a test on the equipment. To do so, you'll need to place the outdoor panel next to the monitor.

To connect it, you can use two 5mm² electrical wires. A short length is sufficient for this test (less than one meter).

If the ringing is restored, it's a local problem. Verify the following:

• Make sure that there are no more than two junction boxes between the outdoor panel and the monitor,
• Ensure that the connections in the junction box are correct, no wires outside the dominoes.
• Ensure that the V350 cables are run in a different conduit than the gate cable in order to avoid interference.
• Ensure that they're electrical cables (if the distance is less than 100m => 0.5mm² minimum, if the distance is between 100 and 150m => 0.75mm²) and not telephone cables

For other cases and if the equipment continues with this error, contact Somfy's consumer service.