What should you do when the video stops playing while you are using your V350?

If the video image does not appear during a call on the V350, you'll need to perform a test on the equipment. To do so, set the outdoor panel next to the monitor.

To connect them, you can use two 0.5mm² electrical wires. A short length is sufficient for this test (less than one meter).

If the crackling stops, it's a local problem. Verify the following:

• Make sure that there are no more than two junction boxes between the outdoor panel and the monitor,
• Make sure that the connections in the junction box are correct, no wires outside the dominoes.
• Make sure that the V350 cables are run in a different conduit than the gate cable in order to avoid interference.
• Make sure that they are electrical cables (if the distance is less than 100m => 0.5mm² minimum, if the distance is between 100 and 150m => 0.75mm²) and not telephone cables.

For other cases and if the equipment continues with this error, contact Somfy's consumer service.