What should I do if I encounter the error: "Update failed" on Home Alarm Advanced?

The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Update failed"

The Link Advanced update can take up to 20 minutes. This message is displayed when the time limit is exceeded. Before restarting the installation:

• if installing over Wi-Fi, make sure your Link Advanced is not too far from your WiFi access point
• if you are installing your Link Advanced via a mobile network (GSM), check that the Link Advanced is high enough for it to receive the signal correctly,

At this point, two possibilities:

• click "try again"
• click on “abandon”

Whichever choice you make, follow the instructions on your screen.

The Link Advanced then manages to install itself.

1. Try again

I chose "try again", and I get the error message "There is a problem preventing you from updating your Link Advanced"

If the retry procedure does not succeed and you are prompted with the message: A problem is preventing you from updating your Link Advanced

You must then manually uninstall the Link Advanced as follows:

• go to "my equipment",
• select Link Advanced
• then click "delete"

You can now resume the installation taking into account the previous recommendations on the position of the Link Advanced.

2. Give up

I chose "abort", and I get the error message "There is a problem preventing the installation of your Link Advanced from quitting".

If the retry procedure does not succeed and announces the message: A problem prevents you from quitting the installation of your Link Advanced You must then manually uninstall the Link Advanced as follows:

• go to "my equipment",
• select Link Advanced
• then click "delete"
   

You can now resume the installation taking into account the previous recommendations on the position of the Link Advanced.