What should I do if during installation I get the message "this Wi-Fi network was not found"?

The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "this Wi-Fi network was not found".

1. Positioning the Link

Check that the Link is correctly positioned to connect via Wi-Fi to the Internet Box (or to the Wi-Fi router). Follow our Link advanced positioning advice if necessary.

2. Wi-Fi connection

a. Make sure your phone is well connected to your box's Wi-Fi and that you can browse the Internet well. Otherwise, please restart your Internet Box.

b. Please note, for its Wi-Fi connection, the Link Advanced does not support the following elements:

• WPA-TKIP security mode (this mode is no longer supported by the Wi-Fi Alliance)
• WPA-CCMP security mode (activated by default on some Freeboxes)
• Wi-Fi networks in 5.0GHz
• WEP keys below 128 bits
• activating WPS

Note: Prefer WPA2 psk AES security mode

c. Make sure that the Wi-Fi channel used by the Internet Box is not saturated 

If many Wi-Fi are present around your home, it is possible that the channel used by your Internet Box is saturated.

It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We advise you first to switch your Wi-Fi channel to auto if it is not set this way.

d. Certain special cases can also prevent the correct installation of the Link Advanced:

• business networks
• closed ports on the Internet Box (or Wi-Fi router)