I have a connection problem between my smart thermostat and my internet bridge.

To determine the reason for the product defect, please perform the following tests:

1. Check that you are using an access point with a 2.4GHz frequency.
2. Perform the following operation to completely delete the internal memory (double break):

• Disconnect the bridge for 2 seconds.
• Reconnect the bridge for 10 to 15 seconds
• Disconnect the bridge for 2 seconds.
• Reconnect it again.    

3). Perform the pairing procedure for the bridge again.

If you still encounter problems, please contact the Somfy hotline.