Installing electric roller shutters are the first step to making life at home more comfortable and convenient. They contribute to insulating your home, making burglary attempts difficult, ideal in sun protection and complete blackout of your bedroom. By adding a touch of connectivity, frees yourself from daily routines and focus on what you love.
Whether your project involves renovation or construction, we will be able to offer you appropriate solutions. Our professional team will help you configure your project and can explain exactly :
Launch your favourite daily routines in one touch thanks to 2 personalised scene launcher buttons.
Opening and closing all your roller shutters is possible with just a click! As always, Somfy provides you with a simple solution to help you save time.
Control your smart home system from your smartphone home or away.
Control it also without thinking about it thanks to the time programming function or a sensor.
Control your smart home products with a compatible voice assistant.
The smart, connected tubular motor for electric roller shutters:
If your roller shutter works sequentially and under the same protocol as your Keypad, it is compatible.
Related question: How do I pair my Keypad with my roller shutter?
Several preliminary tests are needed to diagnose the fault on a radio-controlled electric roller shutter motor:
1) Check there are no mechanical blockages which are preventing the shutter panel from winding or unwinding from the casing or the sliders. 2) Check that the shutter panel is properly fixed to the winding tube in the casing. 3) If the motor is jammed, you must check that the power supply is on. 4) Try to reset the motor and reprogramme it.
If the problem persists after all these tests, the motor may in fact be faulty.
Somfy roller shutter radio motors are guaranteed: - 3 years from the date of purchase, for RMS and Roller-Drive kits. - 5 years from date of manufacture for other models of motor. If your motor is still covered by warranty for an RMS or Roller-Drive kit, please contact us by asking your question on our Forum, giving as much detail as possible of the fault found, tests performed and the results obtained.
For motors other than RMS or Roller-Drive kits, still in their warranty period, your installer or dealer is responsible for the customer service.
If your model of motor is no longer on sale, you can ask for a home visit from a professional using our SOMFY ASSISTANCE service.
If the motor is no longer covered by warranty, you will have to replace it: how can I replace my roller shutter motor?
You can handle this setting in the "Calendar" menu of your TaHoma® interface.
Select a schedule or create a new one. The menu opens in which a time bar is displayed.
To link the switching time to sunrise or sunset, drag the scenario to the Sunrise icon. The scenario is now connected to sunrise and is now controlled according to these times.
The points to check before selecting a motorised system: 1. What type of shutter drive system should you select? On the inside or outside? 2. What type of installation should you select? Mounted on the outside wall, embedded in the wall or built into the lintel? 3. Where is the power supply located? To the left or right (seen from inside)? 4. For installing a solar-powered solution, consult a professional!
Somfy designs and manufactures only motors, controls and automatic systems to power the openings in the home. These motors and home automation devices are then supplied to industrial firms that assemble them with the relevant equipment (roller shutters, blinds, gates, garage doors, etc.).
To guarantee reliability, performance and longevity, all our products are tested and controlled according to extremely rigorous process by teams trained in the latest technologies.
A centralised system with remote control will allow you to fully enjoy your house or apartment. A remote control or simple smartphone is all you need to find peace and comfort.
Our products adapt to your needs and budget! Our goal: to provide you with efficient custom solutions.
Somfy will guide you through each step of your project to provide you with the best solutions, and guarantee you maximum comfort!