Smart alarm systems

The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Update failed"

The Link Advanced update can take up to 20 minutes. This message is displayed when the time limit is exceeded. Before restarting the installation:

• if installing over Wi-Fi, make sure your Link Advanced is not too far from your WiFi access point
• if you are installing your Link Advanced via a mobile network (GSM), check that the Link Advanced is high enough for it to receive the signal correctly,

At this point, two possibilities:

• click "try again"
• click on “abandon”

Whichever choice you make, follow the instructions on your screen.

The Link Advanced then manages to install itself.

1. Try again

I chose "try again", and I get the error message "There is a problem preventing you from updating your Link Advanced"

If the retry procedure does not succeed and you are prompted with the message: A problem is preventing you from updating your Link Advanced

You must then manually uninstall the Link Advanced as follows:

• go to "my equipment",
• select Link Advanced
• then click "delete"

You can now resume the installation taking into account the previous recommendations on the position of the Link Advanced.

2. Give up

I chose "abort", and I get the error message "There is a problem preventing the installation of your Link Advanced from quitting".

If the retry procedure does not succeed and announces the message: A problem prevents you from quitting the installation of your Link Advanced You must then manually uninstall the Link Advanced as follows:

• go to "my equipment",
• select Link Advanced
• then click "delete"
   

You can now resume the installation taking into account the previous recommendations on the position of the Link Advanced.

When you encounter this message, try again.

If the message persists, close the application and try again later.

If despite your manipulations the situation remains unchanged, we invite you to contact your after-sales service.

This message can have multiple origins linked to your internet connexion:

• a problem with the provider
• poor network quality,
• an internal problem with your modem.

For safety reason, the keypad locks after 3 successive incorrect code attempts for 3 minutes.

To unlock it immediately, activate or deactivate your alarm using a badge or your app.

The Link Advanced is equipped with a backup battery and batteries allowing it to last up to 14 days during a mains failure.

In order to save power, the scenarios are not operational during such an event. The priority then being to ensure the operation of safety equipment.

You can control you alarm system threw the Somfy Protect widget.

Follow the link below to know how to install a widget on Androïd:

https://support.google.com/android/answer/9450271?hl=en

You will find the same functionnality of your Somfy protect app dashboard.

For Home Alarm, Home Alarm Advanced, Somfy One, One+ (with accessories):

• ON
• OFF
• Night mode
• SOS (it can't display the alarm banner on your smartphone and ring the siren).

For Somfy Indoor Camera, Somfy Outdoor Camera, Somfy One, One+ (without accessories):

• ON
• OFF

What is done through the widget it automatically synchronized with your Somfy Protect app and vice versa.

The widget can't display the alarm statu. All  action made threw the widget will be confirm with a notification push.

You can only pilot the selected site on your Somfy Protect app.

In some countries, the law prohibited the trigerring of a Siren for more than 3 minutes. That is why our systems stop to ring after 3 minutes.

Notice that you can choose if the siren should ring immediatly or after a pre-alarm period. You will find more information on the link below:

How to activate the instant alarm?

In case of confirmed alert:

You do not have to stop the siren yourself. Also, by letting the siren stop on its own, you keep your system armed.
 

In case of wrong alert:

You can of course immediately stop the siren by pressing the "OFF" button on the badge or app.
 

It may be that you use multiple email addresses, and when you try to log on, the app indicates that no elements are installed.

You can control your security system via your Apple Watch.

Your Apple Watch must have at least OS version 3. 

No, the keypad cannot operate a Somfy Doorlock or alarm.

What is it?

Amazon Echo is a hands-free speaker you control with your voice. It connects to the Alexa Voice Service to control your Somfy Protect System. You can control your Somfy Protect System with the Amazon Echo, Tap and Dot.

What can I do with it?

With it, you can:

• Activate and deactivate your alarm
• Open and close the camera shutter
• Get the daily or weekly summary of your events
• Enable night mode
• Trigger the siren

When an IntelliTAG detects an attempted intrusion, it communicates that event to the Link and the alert procedure is triggered, either with a pre-alarm (also known as a Warning), or with the instant siren.

1. Type of home: individual house, if it has a garden, consider equipping your system with an outdoor siren with a flashing light. An effective solution to discourage intruders and alert your neighbours. An outdoor siren is not recommended for an apartment, and is sometimes even prohibited.

2. Operation in case of power cut: Rest assured that your alarm operates on batteries and a back-up battery! It will remain active even if there is no power, the Internet connection is lost or there is an attempt at sabotage.

3. If you have pets, consider getting a system with compatible detectors to avoid the alarms from being triggered in an untimely manner.

4. Video-surveillance. When the camera is connected to the alarm central unit, it detects intrusions and can activate the siren.

5. Wired or wireless: the wireless alarm is easy to install and is more adaptable. The wired alarm is more expensive, complex and must be installed by an expert professional.

Points to be checked before selecting an alarm system:

Step 1: The area and the type of your home (house, apartment, number of floors). These are the main elements to be taken into account while selecting your alarm.

Step 2. A Wi-Fi connection to receive alerts on your smartphone in case of problem.

Step 3. GSM coverage if you opt for a solution with SIM card.

Step 4. If you have a garden, consider supplementing your alarm system with motion detectors or an outdoor camera.

The points to check before selecting an alarm system:
1. Your home’s surface area and type (house, apartment, the amount of floors). These are essential elements to consider when choosing your alarm.
2. A Wi-Fi connection for receiving alerts on your smartphone if a problem arises.
3. If you have a garden, think about complementing your alarm system with motion detectors or an outdoor camera.

To install Somfy motorised equipment, you can contact the Somfy registered installer near you or even ask for a quote online. Somfy installers are certified installers who has signed a partnership contract with Somfy and respect a quality charter. Their employees regularly follow training courses on Somfy premises.

Here are the features available when choosing your alarm system. Select those you need to create the alarm system that’s best for you. 
1. Type of home. If you live in a house with a garden, think about equipping your system with an outdoor siren which has a flashing light. An effective solution for deterring intruders! 
2. Backup battery. Opt for this solution! Your alarm will stay activated in the event of a power failure, loss of Internet connection or a sabotage attempt. 
3. Pet and animal detection. If you have pets, consider getting a system designed to prevent false alarms. 
4. Video surveillance. This generally includes a motion detector. When the camera is connected to the central control unit, it will detect intrusions and activate the siren.